Last Modified: February 6, 2020
Information We Collect
We may collect two basic types of information in conjunction with your use of any Services – personal information and non-personal information. “Personal information” is any information that can individually identify an individual and includes, for example and without limitation, a person’s name, email address, username, telephone number, postal address, and so forth. “Non-personal information” includes information that does not personally identify an individual but may include (without limitation) anonymized usage information about location, demographics, transaction information, and use of Services and the Internet.
You may voluntarily supply us with personal information. For example, we will collect personal information when you:
- Sign up to receive information from us
- Register for an account
- Participate on social media accounts involving ISN
- Voluntarily provide personal information on the Services, such as uploading User Content (as defined below) that includes your personal information or that of other people (such as your clients) or providing credit card information to purchase Services.
As an inspector subscribing to the Services, you and your authorized account users (“Users”) may create, upload, store, process or transmit in the Services text, photos, videos, measurements, reports, comments, reviews, feedback, notes, ideas, know-how, techniques, data or other information (individually and collectively, “User Content”).
When you use any Services, our servers may keep an activity log that has been anonymized and cannot not identify you individually. These logs may include anonymized information such as device information about your computer, mobile device, or other device that you use to access any Services, browser information and traffic data, such as time and date of access, access times, and referring website addresses. We use this information to assist us in running the Services and ensuring proper operation.
When you interact with any of the Services, we automatically receive and record information on our server logs from your browser, including your IP address, “cookie” information, and the page you requested.
Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. Please note that by blocking any or all cookies, you may not have access to certain features, content, or personalization available through the Services.
Currently, we do not honor do-not-track signals from browsers or other consumer choice mechanisms regarding the collection of behavioral tracking data.
Social Media Sites
When you interact with an ISN account on a social media platform, such as Facebook, Twitter, or YouTube, we may collect the personal information that you make available to us on that page or account, including your user ID and/or user name, and any information you have made public in connection with that social media service. We will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personal information that we are permitted to collect by these social media platforms.
The Services may include social media widgets, such as Facebook, YouTube, and Twitter widgets. These features may collect information about your IP address and which page you’re visiting on our Services, and they may set a cookie to make sure their feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Services. Your interactions with those features are governed by the privacy policies of the companies that provide them.
Children’s Online Privacy
ISN respects the privacy of children and we are committed to complying with the Children’s Online Privacy Protection Act (COPPA). We do not intentionally collect personal information from children. If we learn that a child under 13 has provided personal information to us without verification of parental consent, we will take commercially reasonable steps to delete that information.
Our Use of Information
We use the information we collect from you and about you to help us develop, personalize and continually improve your experience with the Services. As non-limiting examples, we may use the information we collect from and about you in the following ways:
- Provide you with the Services you request from us, such as access to the ISN software tools
- Communicate with you about your account with us, your use of the Services and features on the Services
- Improve the Services (for example, to personalize your content and experience to make it smoother and more relevant to you) and the content and design of the Services, and to develop new Services
- To select and personalize ads and offers that we show you in the Services, and to help advertisers and ISN Partners (as described below) measure the effectiveness, distribution and reach of their ads and services
- Process transactions, collect fees, provide and improve customer service, and otherwise manage our customer relationships
- Enable ISN Partners (as described below) to communicate with you about relevant services and offers
- Share your personal information with others you choose to interact with through the Services
- Send you newsletters, offers, or special events by email or other media
- Communicate with you about changes to our policies
- Detect, investigate, or prevent activities that may violate our policies or be illegal, including fraud or other abusive use
- Address technical and security issues, comply with applicable laws and legal process, and otherwise protect you and our business
Other Use and Disclosure of Information
We may share your personal information with our corporate affiliates and selected companies with whom we partner (“ISN Partners”) who can offer an expanded range of business services to support, facilitate and augment home inspection-related services. ISN Partners with whom we may share personal information include the companies listed on the Partner page of our Services.
We may make your personal information available to the third-party service providers that help ISN to operate the Services (such as web hosting, analytics, customer service providers and payment processers) and perform the Services.
We may also use or disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Services; (b) respond to requests from public and government authorities; (c) protect and defend our rights or property, the Services, or our users or ISN Partners; and (d) act under emergency circumstances to protect the personal safety of ISN, ISN Partners, agents, or the users of the Services or the public.
Marketing Calls and Texts
Receiving promotional calls and text (SMS) messages from us or ISN Partners is completely voluntary, and you may opt out at any time.
To opt out of promotional calls or text (SMS) messages from ISN, you can send an opt-out request to firstname.lastname@example.org. In addition, to opt out of promotional text (SMS) messages, you can text STOP to any text (SMS) message you receive. You may receive a final text message confirming your opt-out. Please allow up to 10 business days to process any opt-out request. Message and data rates may apply.
Email and Other Communications
We may contact you by email or other means at an email address that you have provided to us. For example, we may send you promotional offers or our newsletter.
You also may be contacted by ISN Partners about relevant products and services that we believe expand the opportunities to support the home inspection-related businesses of our customers.
Communications After Opt-Out
Even if you opt out of receiving marketing communications from ISN, while you are still an active user of the Services, you may still receive non-promotional communications from us. We reserve the right to send you service announcements (such as notifications about site outages) or administrative messages, without offering you the opportunity to opt out of receiving them. In addition, because we must communicate with you about service requests that you have submitted, you cannot opt out of receiving emails, text (SMS) messages or calls from us relating to those requests.
Merger, Sale, Or Bankruptcy
If we sell all or part of our business, or make a sale or transfer of our assets, or are otherwise involved in a merger or transfer of all or a material part of our business, or are involved in a bankruptcy, ISN may transfer your information to the party or parties involved as part of that transaction.
If you are a California resident, please click here for additional disclosures.
We are concerned about ensuring the security of your personal information. We use commercially reasonable efforts to protect your personal information collected through the Services from access, loss, misuse, alteration, or destruction by any unauthorized party. Please understand, however, that no transmission of data over the internet or any other public network can be guaranteed to be 100% secure. We do not promise, and you should not expect, that your personal information or private communications will always remain private. You are also responsible for taking reasonable steps to protect your information against unauthorized disclosure or misuse such as by maintaining the confidentiality of your username and password and logging out of your account when not using the Services.
Links To or From Other Sites
Please note that the Services may link to other websites and online services operated by third parties. These websites and applications operate independently from us, and we do not control their privacy policies, which may be different from ours. We encourage you to review the privacy policies of any third party websites or applications.
Notice to Non-U.S. Users
The Services are offered only within the United States. As the Internet is a global environment, collecting and processing personal information may involve the transmission of this data internationally, including into and/or outside of the United States. Therefore, by communicating electronically with us, you acknowledge and agree to your personal data being processed in this way.