Web Privacy Policy and Usage Agreement

At Inspection Support, LLC, we respect the privacy of everyone who visits our Web site and are dedicated to protecting consumer privacy on the Internet. The information below is an overview of how Inspection Support, LLC handles the personal information you provide us online at Inspection Support, LLC. Personal information is data that identifies you, such as your name, contact information and so on. We may need to change this online privacy statement from time to time in order to address new issues relating to our Web site – please check this policy regularly.

Notice of Privacy Practices

This online privacy statement describes how Inspection Support, LLC handles personal information that you provide to us when visiting this Web site or during a property inspection. You may wish to consult this online privacy statement to learn how we process your personal information as well as what rights you have concerning such information.

How We Handle Your Information

We do not use or disclose the personal information you give us online unless it is required or permitted under the federal and state laws that apply to Inspection Support, LLC. These laws regulate how Inspection Support, LLC may handle your information. Under these laws, we are permitted to use and disclose your personal information to support the services provided on this Web site, as well as our offline business functions. We also may disclose your personal information to our agents or business associates who perform various functions on our behalf, but we require these third parties to agree in writing to safeguard your information appropriately. In addition, you may receive invitations to participate in relevant surveys, and marketing emails from Inspection Support, LLC. Inspection Support, LLC may also use your personal information to inform you of other products, services or benefits available from Inspection Support, LLC and its affiliates. In addition, we do not sell or rent your personal information to third parties.

Inspection Support, LLC will retain your personal information and that of your clients or affiliated groups, including real estate agents, only for as long as is necessary for the fulfillment of those purposes, subject to legal requirements.

We will disclose information to government officials or others if we are legally required to do so. In addition, certain statutory authorizations allow us to disclose personal information in emergency situations or to protect our rights and property.

We may use the personal information you submit to our Web site to create aggregated, anonymous data, which we will use to tailor our site to your interests, develop new features, and monitor the usage of our site. We may perform statistical analyses of these aggregate data and disclose the results as permitted by law.

If you are a franchisee as part of a franchise organization in any manner, you agree Inspection Support, LLC will provide your franchisor and/or its parent companies access to your personal ISN and the entirety of its content. This includes access to all data including Client and Agent databases. By use of the Website and your account, you agree that Inspection Support, LLC shall not be liable for any use by your franchisor of any of your data. To the extent you have any questions or concerns regarding your franchisor’s use or access to your data, please direct your inquiries to your franchisor.

If you are a franchisee and pay Inspection Support, LLC for service based on an agreement directly with Inspection Support, LLC, you will be shown as the “owner” in the Inspection Support administration area so long as your personal or company credit card is on file within the administration area and shall be client of Inspection Support, LLC.

If you are a franchisor and pay Inspection Support, LLC for service based on an agreement directly with Inspection Support, LLC, the franchisor shall be client of Inspection Support, LLC and not the franchisee(s).

If you have an online account with us, you may choose to cancel and deactivate your account at any time. If you cancel and deactivate your account, we may still retain certain information associated with your account for analytical purposes and record keeping integrity, as well as to prevent fraud, resolve disputes, enforce our policies, take actions we deem necessary due to technical and legal requirements, and as dictated by constraints related to the security, integrity and operation of our applications. However, if you cancel and deactivate your account, please be advised that you will no longer have access to any information associated with your account and Inspection Support, LLC will no longer store reports, agreements, attachments and business reports. If you need this information, please download the information before cancelling and deactivating your account because it will not be available to you after your account is cancelled and deactivated.

By using the services of Inspection Support, LLC, you consent to the collection, use and disclosure of certain of your personal information and that of your clients by Inspection Support, LLC as detailed in this privacy policy. We will use reasonable efforts to seek your express consent for the collection, use or disclosure of your personal information at the time of collection. In some circumstances, such as where we want to use personal information for a purpose that was not previously identified, we may have to seek your consent after your personal information and that of your clients has been collected but before our use for that purpose.

We will not, as a condition of providing the Inspection Support, LLC services to you, require you to consent to the collection, use or disclosure of personal information beyond that which is absolutely necessary. You always have the choice of whether or not you wish to supply Inspection Support, LLC with personal information. If you wish to “opt-out” of receiving certain informational and promotional materials from us, simply provide written instructions to our Chief Privacy Officer. Similarly, if you wish to withdraw your consent with respect to a particular use or disclosure of your personal information and that of your clients, you may do so at any time by sending written instructions to our Chief Privacy Officer.

In certain limited circumstances, as permitted or required by law, we may collect, use or disclose personal information without the knowledge or consent of the individual. Although the following list is not exhaustive, these circumstance include: (i) personal information which is publicly available as defined by regulation; (ii) circumstances where collection or use is clearly in the interests of the individual and consent cannot be obtained in a timely fashion; (iii) to investigate a breach of an agreement or a contravention of a law; (iv) to act in respect of an emergency that threatens the life, health or security of an individual; (v) for debt collection; or (vi) to comply with a subpoena, warrant or court order. In addition, if you are a franchisee, your franchisor will have access to all of your data provided through this Web site.

Cookies

Inspection Support, LLC uses “cookie” technology to improve your experience on our site. Cookies are small pieces of data that we place in your computer’s browser to store your preferences. Cookies themselves do not generate personal information about you and we do not attempt to link cookie data to your personal information. We use cookies only to make your experience on this Web site more enjoyable.

Security

Inspection Support, LLC has taken steps to protect information collected from our online visitors against unauthorized access and use. As an additional security measure, Inspection Support, LLC uses an Internet Server as a firewall to prevent unauthorized access to our site. Site personnel monitor activity logs at regular intervals to look for unauthorized intrusions. For your protection, please do not send e-mail to us that contain your personal information such as credit card or financial billing information. We cannot guarantee the security of these e-mails before they reach us, in contrast to the security precautions in place when you send us personal information via an online form on this Web site.

Links to Third Party Web Sites

Inspection Support, LLC may have provided links and pointers to Internet sites maintained by third parties (“third party sites”) and may from time to time provide third party materials on this site. These sites are independently owned and operated by third parties, who have their own privacy practices. The third party materials in this site and the third party sites are provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Inspection Support, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness. Inspection Support, LLC does not warrant or make any representations regarding the use or the results of the use of the third party materials in the third party sites in terms of their correctness, accuracy, timeliness, reliability or otherwise.

If you are a client or user of Inspection Support, LLC services and have settings in place to send information from Inspection Support, LLC to a third party vendor, you agree and understand that Inspection Support, LLC has no control, liability, or responsibility for the dissemination of your information to third party vendors and use of that information by third party vendors. In the event that you make contact or provide information to third party vendors, you agree to release and hold harmless Inspection Support, LLC regarding this information or the use of that information by the third party vendor. Inspection Support, LLC does not monitor third party privacy and user agreements. By use of the Website, you agree that Inspection Support, LLC has no control over what third party vendors may do with your information. Please check the privacy and usage policy of these third party vendors. Neither Inspection Support, LLC nor its related, affiliated companies or contractors operate or control in any respect any information, products or services on these third party vendors and websites and what these third party vendors may do with your information.

Change in Our Corporate Status

We may disclose, transfer or sell the personal information collected through our Web site as an asset of the company in conjunction with due diligence for or completion of a merger, reorganization or sale to a third party of our company or a major portion of its assets. Although we do not currently anticipate such an event, changes to our privacy policy might result.

Contact Us

We are sincerely committed to protecting your personal privacy. While information is the cornerstone of our ability to provide superior service, our most important asset is our members’ trust. Keeping member information secure and using it in a responsible manner is a top priority for Inspection Support, LLC.

Privacy Policy Changes

This Web Privacy Policy and the following Usage Agreement is effective January 6th, 2014, as supplemented April 7, 2015. Inspection Support, LLC may change this Privacy Policy and Usage Agreement at any time without notice. Please review this Privacy Policy and Usage Agreement on a regular basis.

Web Site Usage Agreement Between User and Inspection Support, LLC

Initial Notice

Thank you for visiting our Web site. This site is owned and operated by Inspection Support, LLC (hereinafter “Inspection Support, LLC”). Please read carefully the following legal agreement before using this Web site. By using this Web site, you signify your assent to these terms of use. If you do not agree to these terms of use, please disconnect from and do not use this Web site. Inspection Support, LLC reserves the right to change this Agreement at any time by revising the terms and conditions herein. User is responsible for regularly reviewing these terms and conditions. Continued use of this Web site following any such changes shall constitute the User’s acceptance of such changes.

Permitted Use

You (“you” or the “User”) have a nonexclusive, nontransferable, limited and revocable right to use the Web Site solely for your use, subject to the terms and restrictions herein contained. User will not use the Web Site for any other purpose without the Company’s express prior written consent. User agrees to cooperate with Inspection Support, LLC in causing any unauthorized use to immediately cease.

List of Restrictions

Neither the Web site nor any element thereof, including, without limitation, text, graphics, images or other materials, may be copied, repurposed, uploaded, posted, transmitted or redistributed. However, you may download one copy of such materials to your individual computer solely for your personal, non-commercial use only, provided that all copyright and other proprietary notices appearing on such materials are strictly preserved without any alteration, modification or obfuscation. You may not modify or prepare derivative works based upon the Web site, or any element thereof, and you may not redistribute, sell, decompile, reverse engineer, disassemble or otherwise attempt to access the source code to any software downloaded from the Web site. It is a condition of your use of this Web site that you do not restrict or inhibit any other user from using this Web site.

Service

Inspection Support, LLC reserves the right to deny service to any person or entity for any lawful purpose. Inspection Support, LLC may terminate service to you and cancel and deactivate your account upon thirty days written notice via email to you for any lawful purpose.

Reservation of Rights

All rights, titles and interests in and to this Web site are owned by Inspection Support, LLC. All trademarks, service marks and trade names are also proprietary to Inspection Support, LLC. None of the items mentioned herein may be used without the express written consent of Inspection Support, LLC. All rights are reserved by Inspection Support, LLC.

WARRANTY DISCLAIMER

THE WEB SITE AND ALL ELEMENTS THEREOF ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. INSPECTION SUPPORT, LLC MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE ACCURACY OR SUITABILITY OF THE CONTENT CONTAINED ON THE WEB SITE. INSPECTION SUPPORT, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. INSPECTION SUPPORT, LLC DOES NOT WARRANT THAT THE WEB SITE WILL OPERATE OR PERFORM IN A MANNER THAT IS UNINTERRUPTED OR ERROR-FREE, OR THAT THE WEB SITE OR HOST SERVER WILL BE MAINTAINED FREE OF VIRUSES OR OTHER HARMFUL CODE. INSPECTION SUPPORT, LLC MAKES NO WARRANTIES THAT THE INFORMATION PRESENTED ON THE WEB SITE IS CURRENT, UP-TO-DATE OR ACCURATE. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THE FOREGOING SHALL BE ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

LIABILITY LIMITATION

UNDER NO CIRCUMSTANCES AND REGARDLESS OF LEGAL THEORY, WHETHER IN TORT, CONTRACT OR OTHERWISE, WILL INSPECTION SUPPORT, LLC OR ANY OF ITS RELATED OR AFFILIATED COMPANIES OR CONTRACTORS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, RELIANCE, PUNITIVE OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, AND REGARDLESS OF CHARACTER, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RELATING TO LOST DATA, COMPUTER FAILURE OR MALFUNCTIONING, OR OTHERWISE. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT INSPECTION SUPPORT, LLC IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF USER. THE FOREGOING SHALL BE ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. YOU AGREE TO THIS ALLOCATION OF RISK IN RELATION TO YOUR USE OF THE WEB SITE. IF YOU DISAGREE WITH ANY OF THE TERMS AND CONDITIONS OF THIS WEB SITE USAGE AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS SITE.

Links to Third Parties’ Web Sites

Inspection Support, LLC may have provided links and pointers to Internet sites maintained by third parties (“third party sites”) and may from time to time provide third party materials on this site. Neither Inspection Support, LLC nor its related, affiliated companies or contractors operate or control in any respect any information, products or services on these third party sites. The third party materials in this site and the third party sites are provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Inspection Support, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness. Inspection Support, LLC does not warrant or make any representations regarding the use or the results of the use of the third party materials in the third party sites in terms of their correctness, accuracy, timeliness, reliability or otherwise.

Jurisdiction

Except as described otherwise, all materials in the Inspection Support, LLC site are made available only to provide information about Inspection Support, LLC. Inspection Support, LLC controls and operates this site from its headquarters in Las Vegas, Nevada, United States of America and makes no representation that these materials are appropriate or available for use in other locations. If you use this site from other locations, you are responsible for compliance with applicable local laws.

General Terms and Conditions

This Agreement shall be deemed to include all other notices, policies, disclaimers and other terms contained in this Web site; provided, however, that in the event of a conflict between such other terms and the terms of this Agreement, the terms of this Agreement shall control.

This Agreement shall be deemed to have been made in the State of Nevada, U.S.A. and shall be interpreted, and the rights and liabilities of the parties hereto determined in accordance with the laws of the State of Nevada, U.S.A., without regard to conflicts of law principles. The parties consent to the exclusive jurisdiction of the state and federal courts for the County of Clark, Nevada, U.S.A. for the determination of any claim or controversy between the parties and arising out of or relating to this Agreement. Both parties hereby consent to the jurisdiction of the Nevada courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis.

User acknowledges that no joint venture, partnership, employment or agency relationship exists between the User and Inspection Support, LLC as a result of this Agreement or use of this Web site. User agrees not to hold himself or herself out as a representative, agent or employee of Inspection Support, LLC and Inspection Support, LLC shall not be liable for any representation, act or omission of the User.

Inspection Support, LLC’s performance of this Agreement is subject to existing laws and legal process and nothing contained in this Agreement is in derogation of Inspection Support, LLC’s right to comply with law enforcement requests or requirements relating to the User’s use of this Web site or information provided to or gathered by Inspection Support, LLC with respect to such use.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect.

This Agreement constitutes the entire agreement between the User and Inspection Support, LLC with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and Inspection Support, LLC with respect to this Web site. A printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Indemnification

As a condition of use of this Web site, the User agrees to indemnify Inspection Support, LLC, its parent, subsidiaries and affiliates, and the shareholders, officers, directors, employees and agents of any of them against and from and against any and all claims, demands, judgments, costs, liabilities, expenses (including attorneys’ fees) and damages arising out of legal claims resulting from User’s use of this Web site, including, without limitation, any claims alleging facts that if true would constitute a breach by User of these terms and conditions.