Inspection Support

Adding the Report Number to your Order Form

Luke Ryberg — Wed, 16 May 2012 18:18:17 +0000

The following article will guide you through how to add the report number to your order form.

After logging into ISN, navigate to Settings, then Office
Settings.

From there, look under Inspection and Fee Settings for the Customize Order Form button.

Choose the section of the Order Form you would like to edit and click Edit Controls.

There you will see a list of all the controls for that section. Choose Add a Control.

Under Control Type select Report Number, and fill in the remaining details. Being detailed with the name and description is recommended!

Finally click Add Control and your new control will show up in the list of controls for that section.

You can see your new control in your form by going to Inspection Order Form and looking under the section you added the control in.

You have added a report number control to your order form.Happy Inspecting!

How to make Report Numbers Editable

Luke Ryberg — Wed, 16 May 2012 18:16:50 +0000

The following article will guide you through how to make report numbers editable.

After logging into ISN, navigate to Settings, then Office Settings.

Under What We See on the ISN click on Report Number Options.

There you will see a checkbox that will allow all report numbers to be editable. Make sure this is checked.

That’s it! Now head over to View Inspections, and click the number(s) you want to edit inside the Report # column. A edit box will come up for you to enter your new report number.

You can now edit and customize all your report numbers. Happy inspecting!

Adding Multiple Clients

Chris Schuld — Mon, 16 Apr 2012 03:11:43 +0000

Occasionally you may find a need to add more than one client to an inspection order. This can be done using the “Display Name” for the client. Just add the primary client to the First and Last name fields and enter both client names to the “Display Name” field. For example, if your buyers are ‘Robert Smith’ and ‘Julie Rogers’ your client’s information might look like this:

First Name: Robert
Last Name: Smith
Display Name: Robert Smith & Julie Rogers

Then in your agreements and email templates you can use %clientdisplayname% so it always addresses your clients in a fashion you control. Here is an example order form (using the example above):

In the Future:

We are actively working on a way to add more than one client to an order by providing a button to “add additional clients” in the client tab. As soon as this is available we will send additional information.

What is Screen Resolution

Luke Ryberg — Sat, 14 Apr 2012 22:36:30 +0000

The following article will guide you through understanding screen resolutions.

The screen resolution of your PC, android or iPhone is two numbers that describe the number of pixels that you screen displays. It is usually quoted as width × height, with the units in pixels: for example, “1024×768″ means the width is 1024 pixels and the height is 768 pixels. This example would normally be spoken as “ten twenty-four by seven sixty-eight” or “ten twenty-four by seven six eight”.

The term “pixel” is actually short for “Picture Element.” These small little dots are what make up the images on computer displays,

Thus your screen resolution will affect how ISN looks. Exactly how it does that is explained below.

Advantages of a low resolution screen setting.
The smaller your resolution is set, the larger things will be on your screen.

Easier to read.
Often allows your device to run faster and more smoothly.

Disadvantages of a low resolution screen setting.

Can cause parts of ISN to not be visible inside your screen by “cutting it out of view”.

This image shows how scroll bars show up and some features on the ISN page are “cut off”. Here we are using a laptop with a low screen resolution of 800 x 600.

Advantages of a high resolution screen setting.
The larger your resolution is set, the smaller things will be on your screen.

Every part of ISN fits into your screen without scrolling horizontally and vertically.

Disadvantages of a high resolution screen setting.

Can make your device run ISN slower and cause pages to stutter when loading.

This image shows how no scroll bars show up and the whole ISN page is visible. Here we are using a laptop with a high screen resolution of 1280 x 1024.

Since your screen resolution has such an impact on your ability to use ISN, it is best to find the optimal resolution setting for your device. Trying out different settings will allow you to see which one you are most comfortable with.

To adjust your screens resolution please follow the tutorials linked below.

Windows
For windows it is very straight forward, please follow this article. Windows screen resolution tutorial

Android
For Android devices it is a little more complicated, but here is a full video tutorial on how! Android screen resolution tutorial

iPhone/iPad
For iDevices it is also a little tricky so please refer to this tutorial iPhone screen resolution tutorial.

Whisper Reporting and Inspection Support

scastillo — Mon, 05 Mar 2012 20:27:43 +0000

Using Inspection Support Network within WhisperReporter

Configuration:
Select the menu sequence: Setup > Inspection Support Services. This invokes the following dialog where you select and enter in your login information for ISN.

Enter the information provided to you by ISN and then click the OK button (not shown).

Note: should you need to access your ISN account in any of the ISN related dialogs shown on
the following pages, simply click on their logo which will launch your internet browser and
take you to their website logon page.

Creating a report

Click on the New Report icon on the toolbar or use the menu sequence: File>New Report., which will invoke the New Report dialog shown below.

If you have setup ISN, you will see the ISN Lookup button in step 2 shown by the arrow above. Clicking that will interrogate ISN and list all available inspection “footprints”, or scheduled inspections that have not yet been drawn upon, illustrated by the image below:

Select the inspection you want to use to create the report for by double-clicking on the desired entry (or single click an entry and then click OK). After selecting the inspection using the dialog above, the information will be shown in the New Report dialog for verification as shown by the arrow in the image below. It has pulled down the inspection date/time along with the client and property information. It also retrieved realtor data, but it is not displayed here.

When you click OK, WhisperReporter needs to confirm that you want to download the inspection from ISN, which will remove it from the ISN queue. You can choose to not confirm the download at this time in case you want to download it again on another computer.

When you click OK, it will create the new report in WhisperReporter. By creating the report this way, WhisperReporter remembers that this report was created using ISN, and will give you the option to be able to upload the completed report to ISN later.

Uploading a Report

When you have completed the report and want to upload it to ISN, simply print the report to a PDF file as you normally might. When the dialog appears after the report has printed to a PDF file, you will see the following dialog along with an ISN Upload button (if the button is not there, the report was not created using data from ISN):

Clicking the ISN Upload button will invoke a confirmation dialog:

If you are satisfied with the information provided, click the Upload button, which will begin the upload process. Note that only the PDF copy is uploaded to ISN; your report still remains within WhisperReporter for additional editing as needed.

Setup Inspection Support Network App on Android

Steven Matthiesen — Wed, 29 Feb 2012 01:24:45 +0000

You can access your ISN from your Android from anywhere by traveling to the special Android URL for your ISN. First, open your Android and click on your Browser, then navigate to the following site: http://inspectionsupport.net/[your_company_key_here]/m

After it loads, follow this link to add the App to your homescreen: Add link to the ISN Mobile to your Android’s Homescreen

Prevent Report Viewing without a Signature and Payment

Luke Ryberg — Mon, 27 Feb 2012 18:11:21 +0000

This article will walk you through how you can prevent access to reports.

Start by going to Office Settings in the Administration menu.

Next, Under Interacting with my clients and Agents, click Report Delivery Options.

Here is where you select the options that will force inspections to be paid and signed for before being viewed.

Now clients and agents cannot access your report without a client signature nor payment. This will prevent access to your report without the signature and payment.

How to change a user’s calendar color

Chris Schuld — Thu, 23 Feb 2012 15:26:19 +0000

To change a user’s calendar color in the Inspection Support Network (ISN) you need to edit the user’s information.

First, click on Administration and then on User Administration
Next, locate the user whom you want to update and click on the pencil icon to edit their information
Then, scroll down until you see the color options for foreground (lettering) and background (the main color).
Finally, save the user’s information and the calendar color will save/update

How to Zip files (alternative method)

Luke Ryberg — Wed, 15 Feb 2012 21:31:28 +0000

This article will guide you through the process of “zipping” files.

Whats Zipping used for?

To squeeze big file(s) or many files into smaller files so that they save in email, hard drive and cloud storage space.
The files will be stored in a new folder called a zip folder, the files content stays the same, they just take up less space and after “extracting” the folder, the files will return to their normal state.

It is kind of like pushing all the air out of a ziplock bag full of candy and closing the zipper quickly!

For all Windows users

First, open up your browser and google “PeaZip”, click the first result.

Click the PeaZip button, most systems use 32bit on the left, if your system uses 64bit, choose the button on the right.
You will be redirected to the download page, click the second Download button from the top.

Depending on your web browser, choose to save the downloading file. Don’t worry, this one wont harm your computer!

Install PeaZip using all the default settings, this part should be fairly simple. After you have clicked Finish you should have a Desktop shortcut for PeaZip. Double Click it.

You’re now in the PeaZip program! Start by browsing to the file(s) you need to zip by browsing your folders on the left. Select the file(s) you need.

Once all your files are selected, click Add. A new window will popup, check to see that your zip files will be inside a new folder in the folder you selected the files from earlier.

Again, check where your new zip file went. Now you know where to find your new zip file when adding it as an email attachement, or adding it to dropbox.

You now know how to zip files, that is a milestone in tech know-how, be proud!

How to Zip files (easier method)

Happy Inspecting!

How to Zip files

Luke Ryberg — Mon, 13 Feb 2012 23:01:49 +0000

This article will guide you through the process of “zipping” files.

Whats Zipping used for?

To squeeze big file(s) or many files into smaller files so that they save in email, hard drive and cloud storage space.
The files will be stored in a new folder called a zip folder, the files content stays the same, they just take up less space and after “extracting” the folder, the files will return to their normal state.

It is kind of like pushing all the air out of a ziplock bag full of candy and closing the zipper quickly!

For all Windows users

To Zip files and send them away.

Browse to the file(s) you need to zip and select them, right click anywhere over the selected files and go to Send To, then Compressed (Zipped) Folder.

A popup will appear with a loading bar, once it finishes a zip folder will appear in the folder you selected the files from. Give it a relevant name.

Remember where that folder is and now you can attach the zip folder in emails, drag it to dropbox, etc!

To download and open a zip file.

After you have opened your email and downloaded the attached zip file you will have to browse to your downloads folder, right click on the file and click Extract All.

You will be presented with a popup, browse to the folder you want to Extract the file to (leaving it as the default is ok, just make sure you know where that is.)

You now know how to zip and extract zip files. That is a milestone in tech know-how, be proud!

Not working? Try this:

Alternative method for Zipping files

Happy Inspecting!