Inspection Support

How to Zip files (alternative method)

Luke Ryberg — Wed, 15 Feb 2012 21:31:28 +0000

This article will guide you through the process of “zipping” files.

Whats Zipping used for?

To squeeze big file(s) or many files into smaller files so that they save in email, hard drive and cloud storage space.
The files will be stored in a new folder called a zip folder, the files content stays the same, they just take up less space and after “extracting” the folder, the files will return to their normal state.

It is kind of like pushing all the air out of a ziplock bag full of candy and closing the zipper quickly!

For all Windows users

First, open up your browser and google “PeaZip”, click the first result.

Click the PeaZip button, most systems use 32bit on the left, if your system uses 64bit, choose the button on the right.
You will be redirected to the download page, click the second Download button from the top.

Depending on your web browser, choose to save the downloading file. Don’t worry, this one wont harm your computer!

Install PeaZip using all the default settings, this part should be fairly simple. After you have clicked Finish you should have a Desktop shortcut for PeaZip. Double Click it.

You’re now in the PeaZip program! Start by browsing to the file(s) you need to zip by browsing your folders on the left. Select the file(s) you need.

Once all your files are selected, click Add. A new window will popup, check to see that your zip files will be inside a new folder in the folder you selected the files from earlier.

Again, check where your new zip file went. Now you know where to find your new zip file when adding it as an email attachement, or adding it to dropbox.

You now know how to zip files, that is a milestone in tech know-how, be proud!

How to Zip files (easier method)

Happy Inspecting!

How to Zip files

Luke Ryberg — Mon, 13 Feb 2012 23:01:49 +0000

This article will guide you through the process of “zipping” files.

Whats Zipping used for?

To squeeze big file(s) or many files into smaller files so that they save in email, hard drive and cloud storage space.
The files will be stored in a new folder called a zip folder, the files content stays the same, they just take up less space and after “extracting” the folder, the files will return to their normal state.

It is kind of like pushing all the air out of a ziplock bag full of candy and closing the zipper quickly!

For all Windows users

To Zip files and send them away.

Browse to the file(s) you need to zip and select them, right click anywhere over the selected files and go to Send To, then Compressed (Zipped) Folder.

A popup will appear with a loading bar, once it finishes a zip folder will appear in the folder you selected the files from. Give it a relevant name.

Remember where that folder is and now you can attach the zip folder in emails, drag it to dropbox, etc!

To download and open a zip file.

After you have opened your email and downloaded the attached zip file you will have to browse to your downloads folder, right click on the file and click Extract All.

You will be presented with a popup, browse to the folder you want to Extract the file to (leaving it as the default is ok, just make sure you know where that is.)

You now know how to zip and extract zip files. That is a milestone in tech know-how, be proud!

Not working? Try this:

Alternative method for Zipping files

Happy Inspecting!

How to use the Mileage Estimator

Luke Ryberg — Mon, 13 Feb 2012 22:04:18 +0000

This article will walk you through how the Mileage Estimator works and what the little diagrams represent.

First, go to the Mileage Estimator by simply logging into ISN, go to Tools, My mileage Estimates, then choose what month and year you are looking for.

The best way to understand the Mileage Estimator is to think of the diagram in words, here is an example:

Starting at “My Office” I drove 3 miles to Order 15666. (1)-(2)
I left Order 15666 and drove 8 miles to Order 15675. (3)-(4)
I left Order 15675 and drove 5 miles back to My Office. At my Office I saw I had driven 16 Miles total for that day.

How do I remove an Inspection Report

Luke Ryberg — Thu, 09 Feb 2012 04:36:27 +0000

The following article will walk you through how to delete an uploaded report file from an inspection.

First, login to your ISN and click Inspections, View Inspections

Next, find the inspection which has the report that is to be deleted. Click Information.

Scroll to the bottom of the page, where the row titled “Inspection Reports” contains all the uploaded report files for this inspection. Click the Delete icon for the report that you want to delete.

You now know how to delete inspection reports that have already been uploaded but you need taken down. Hope that helps and Happy Inspecting!

The Email Event Sending Window

Chris Schuld — Wed, 08 Feb 2012 02:11:51 +0000

The goal of the ISN email event system is to provide an incredibly intelligent way of sending emails to your customers in a predictable and consistent fashion. What the email event system does is provide your company a way to “set it and forget it!” When we originally designed the email event system we created a blanket of rules to provide a “sending window” for every email.

The “sending window” is a 30 minute window of time in which the email can be sent. When an email event matures and is ready to be sent it is checked against its “sending window.” If the current time is valid inside the sending window the email is released and sent. Here is an example to illustrate the sending window:

First, let us assume we only have one email event: a 24 hour reminder email event which sends an email 24 hours before the date / time of the inspection. Also, let us assume we are scheduling two inspections and it is currently 1PM in the afternoon on Tuesday:

The first inspection is for 3PM on Wednesday (or 26 hours in the future).

The second inspection is for 10AM on Wednesday (or 21 hours in the future).

Both email events are setup to be sent when the inspection is placed on the calendar (when the order form is completed). The first reminder for inspection one (for 1:15PM) is completely valid and will be sent in two hours or when the event’s “sending window” is valid. The second inspection, however, will create an email event that should have been sent at 10AM today (which was in the past). Thus, the email event’s “sending window” is not valid. Because the event’s “sending window” has expired it is placed On Hold and not sent.

The idea of placing an event On Hold stops the system from sending emails which are no longer valid. For example, if you ever get a call to do an inspection in a few hours there is no reason to send a 24 hour reminder email and the concept of the “sending window” will prevent this from happening.

If you ever wonder why the ISN placed an email event On Hold – know that it probably fell outside the “sending window.”

Build 3347

Chris Schuld — Fri, 20 Jan 2012 17:35:02 +0000

Our engineering team is pleased to release Build 3346 available sometime this weekend (1/21/2012 – 1/22/2012) in your ISN.

This build offers the following updates and features:

New Login Screen

The login screen has received a significant visual update. The new login page offers quick entry to your ISN as well a new enhanced password reset by SMS. Additionally, the password reset by email has been updated to make it easier than ever to reset your password for ISN.

Updated Password Reset

The password reset screens in the ISN received updates to make them easier to use and faster to reset both your password and other team member passwords.

Fast Search Updates

Additional refinements were added to the fast search to help in the accuracy of locating inspections, agents and clients in your ISN.

Mobile Application Updates

You can now see your calendar and calendar details from the Mobile Application.

Removing Internet Explorer 9

Chris Schuld — Tue, 17 Jan 2012 17:27:42 +0000

Internet Explorer 9 is the latest browser from Microsoft. Recently it was placed into the automatic updates for Windows so your machine may have it installed. If you wish to remove it you can uninstall it from your computer.

To uninstall it view these directions from Microsoft on the process:

http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9

Adding an employee to payroll

Luke Ryberg — Thu, 12 Jan 2012 19:01:05 +0000

The following article will walk you through how to add a new employee to the payroll report.

Have you added this person to your ISN yet?

If you have not yet added the user to your ISN, please follow this tutorial How to add a new user to your ISN. before proceeding with the tutorial below.

First, login to your ISN and click Settings, then Office Settings.

Next, click Payroll Settings. This will show you the payroll info for all users that are currently employees.

Click either Add split payroll Calculation or Add fixed Payroll Amount.

Next you can choose what fee the percentage will take from, the starting date that the report will show, how much the split will take from the total amount, and if you need, add a deduction from the payroll before making the split.

You have now added a new employee to your pay roll. Happy Inspecting!

Android cannot login to ISN Mobile

Luke Ryberg — Thu, 12 Jan 2012 16:38:06 +0000

The following article will walk you through how to enable cookies on your Android mobile device.

iPhone Users:

To learn how to enable cookies on your iPhone device, please refer to this article: iPhone Cannot Login to the ISN

Android Users:

Open the Browser.

Press the Menu button. Then click the More button.

Click Settings.

Select Accept Cookies.

Still not working?:

If for some reason that doesn’t work, I recommend clicking the Clear all cookie data link on that same screen. Note that this will sign you out of any webpages you may be signed into.

Adding the Seller’s Agent to the Online Scheduler

Chris Schuld — Thu, 12 Jan 2012 15:14:30 +0000

For your customers booking online; they have the option to provide the Seller’s agent, however you have to enable this feature in the options.

To add the seller’s agent to the online scheduler click on Settings and then on Office Settings. In the General Settings tab look for the first option:

Enable the “Display the seller’s agent step in the online scheduler.“