We are happy to announce the availability of Build 3149 in your ISN over the next 24 hours. This release debuts SMS Events, RecallChek features, new Dashboard Widgets and includes dozens of other fixes!
SMS Events
Your ISN now has the capability of sending out SMS/TXT messages in the same fashion used to create / send Email Events. You will see a new menu item at the top of your ISN called SMS. From there you can create SMS events to inform your agents and clients or even remind your inspectors before each inspection. The SMS system uses a similar engine as the email events so you can create whatever you desire with regards to when and what to send! Furthermore, you can even reply to incoming SMS messages from clients and agents. Here are a few answers to some frequently asked questions about the SMS events:
Q.What is SMS?
A.SMS stands for short message service. SMS’s are commonly referred to as a text message. The service allows for short text messages to be sent from one cell phone to another cell phone, or from the Web to another cell phone.
Q. Do SMS events cost more in ISN?
A.No! All of the messages sent from the ISN are included in the per-completed-inspection fee and paid for by ISN. If an inspection cancels or you are not able to complete the inspection we will still pay for any SMS events you may have sent. There is no additional cost to you.
Q. What number do the SMS messages come from?
A.All of our SMS messages are sent from one of our Las Vegas-based numbers so all messages will have a 702 area code.
Q. Can I use my phone number to send the SMS messages?
A.Unfortunately no, it is not possible based on the design of sending text messages. We must use one of our devices to send the SMS messages. The messages depart from one of our network devices and will have a 702 area code.
Q. What happens if my clients or agents reply to the message?
A.At this time you will get an email with the content of the reply. There is not a way to route the SMS to your phone so you will receive replies to your email inbox. Currently we send the email replies to your Office Manager’s email address which is located in Office Settings and then Office Contact Information.
Q. Why can I only send 140 characters?
A.Most US cellular carriers: AT&T, Verizon & Sprint support a 7-bit SMS message so we can send up to 160 characters per message. The ISN reserves the last 20 characters for unsubscribe information. Therefore you are only able to send 140 characters. The limit is due to the maximum message size of 1120 bits which is part of the design and not controlled by ISN.
RecallChek Upgrades
The ISN’s RecallChek page has gained several features:
Appliance Upload: It’s now possible to put your appliances into a CSV (Comma Separated Value) or Tab Delimited (Text File) file and upload them into your inspection. Download the pre-formatted CSV file now!
Instant Appliance Submission: As an alternative way to send your appliances to RecallChek, you can now submit them instantly instead of letting the system auto-submit.
New Dashboard Widgets for Company Owners
Now company owners can see the gross dollars over time right from the dashboard. These new widgets allow for you to quickly view gross dollars per day, week, month and even year. You can activate them in the configuration area of your dashboard (near the bottom of the dashboard).
