The ISN team is pleased to announce the release of build 2828! This build contains a lot of new features and updates to the features you use every day. At the forefront of this build is the addition of PayPal Website Payments Pro as our newest credit card processor and the ability to print out mailable Avery labels. Over the next 24 hours your ISN will receive these updates. Please continue reading for the full list of features and updates.
Live Support
It is now possible to get live support from inside your ISN. After you are logged in look in the upper right hand corner and you will see a link for Live Support. You can chat with one of our team members online.
PayPal Website Payments Pro
Watch the how-to video here.
Mailing Labels
The ISN team has improved its mailing label feature. To activate this feature, go to your Office Options -> Display Options (Grids) and find and check “Show the mailable labels icon”. The icon will appear on your View Inspections page. We will be offering offer more Avery formats.Watch the how-to video here.
Ability to “Re-Queue” Email Events
If you have ever canceled an inspection and later brought it out of cancelation or had an email event not go out due to lack of recipient email address at the time, then this feature is for you! “Re-queueing” an email event resets the email event and has it immediately put back in line to be sent again.Watch the how-to video here.
Duplicate Email Check & Notification
The ISN will now notify you of your duplicate inspections. If you preformed an inspection in the past the ISN will email you about the upcoming inspection and any information available to you regarding the past inspection.
Customer Service Inquiry Report
It is now possible to get a summary report in PDF format of your Customer Service Inquiries on an individual basis. Go to Tools -> View Customer Service Inquiries to make use of this feature!Watch the how-to video here.
Credit Card Authorization Capture Limit
Move all Templates to a different Container
If you’ve ever added a new email container and have a lot of email templates, you probably know the tedium of going through each one to change it over to the new email container. No longer! Now you can move all of your email templates between containers in a single click.Watch the how-to video here.
Download Agencies to CSV file
Watch the how-to video here.
Payroll Report by the Inspector
Footprints for Completed Inspections
Palm-Tech Icon on Order Grid for Completed Inspections
Updated Email Templates and Containers
Watch the how-to video here.
Editable Report Numbers
You can now go back and correct or change report numbers on any inspection. To activate this feature, go to your Office Settings -> Report Number options.
