Build 2828

The ISN team is pleased to announce the release of build 2828! This build contains a lot of new features and updates to the features you use every day. At the forefront of this build is the addition of PayPal Website Payments Pro as our newest credit card processor and the ability to print out mailable Avery labels. Over the next 24 hours your ISN will receive these updates. Please continue reading for the full list of features and updates.

Live Support

It is now possible to get live support from inside your ISN. After you are logged in look in the upper right hand corner and you will see a link for Live Support. You can chat with one of our team members online.

PayPal Website Payments Pro

PayPal is now a supported payment gateway in the ISN. If you use PayPal’s Website Payments Pro™, you can now have the ISN process credit / debit card payments to and from your PayPal account. Find it by going to Settings -> Office Settings -> Payment Options.
Watch the how-to video here.

Mailing Labels

The ISN team has improved its mailing label feature. To activate this feature, go to your Office Options -> Display Options (Grids) and find and check “Show the mailable labels icon”. The icon will appear on your View Inspections page. We will be offering offer more Avery formats.
Watch the how-to video here.

Ability to “Re-Queue” Email Events

If you have ever canceled an inspection and later brought it out of cancelation or had an email event not go out due to lack of recipient email address at the time, then this feature is for you! “Re-queueing” an email event resets the email event and has it immediately put back in line to be sent again.
Watch the how-to video here.

Duplicate Email Check &amp Notification

The ISN will now notify you of your duplicate inspections. If you preformed an inspection in the past the ISN will email you about the upcoming inspection and any information available to you regarding the past inspection.

Customer Service Inquiry Report

It is now possible to get a summary report in PDF format of your Customer Service Inquiries on an individual basis. Go to Tools -> View Customer Service Inquiries to make use of this feature!
Watch the how-to video here.

Credit Card Authorization Capture Limit

If you use the Credit Card Authorization system, you might considering reviewing this new option. The system defaults to 3 attempts before it stops trying to capture (bill) a credit card for a previous authorization. This prevents your clients’ credit and debit cards from receiving attempt after attempt to capture funds upon failure. Head over to your Office Settings -> Payment options. Find “The processor you have selected supports the authorizing of credit cards.” and check out the new option at the bottom.

Move all Templates to a different Container

If you’ve ever added a new email container and have a lot of email templates, you probably know the tedium of going through each one to change it over to the new email container. No longer! Now you can move all of your email templates between containers in a single click.
Watch the how-to video here.

Download Agencies to CSV file

You can now download your Agencies to CSV by date range based on Agency activity or you can get a raw list of all your Agencies by disabling the date range. To use this, go to Clients / Agents in the main menu and go to Agencies. The button is next to “View Deleted Agencies.”
Watch the how-to video here.

Payroll Report by the Inspector

There is a new filter in the Payroll Report: Inspector. You can use this to pull up Payroll by inspector!

Footprints for Completed Inspections

It is now possible to create eInspections™ Footprints on completed (report file already uploaded) Inspections.

Palm-Tech Icon on Order Grid for Completed Inspections

You can now download completed inspections for Palm-Tech™ from the Order Grid. Head to your Office Settings -> Working with other Applications -> Palm-Tech to activate the option.

Updated Email Templates and Containers

Numerous new and familiar templates and containers have been added to the Get Templates and Containers page. Go to Email -> Get Templates and Containers to check them out!
Watch the how-to video here.

Editable Report Numbers

You can now go back and correct or change report numbers on any inspection. To activate this feature, go to your Office Settings -> Report Number options.

Google Sync: Synchronize Individual Events

It is now possible to add and synchronize an individual order to your Google calendar. Use the Order Options menu to make use of this new feature!