Our team is pleased to bring you Build 2736 of the Inspection Support Network. The new Build will appear in your ISN over the next 24 hours. It adds several new features and updates a few items on the ISN!
Create an Invoice for an Incomplete Order
We have added the ability for you to generate, email and print an invoice for an incomplete order. Some inspection companies use incomplete orders as a way of sending an estimate for an inspection. You can now generate an invoice by going to the Incomplete Order grid.
Customer Service Inquiries
It is now possible to enter Customer Service Inquiries into the ISN. The customer Service Inquiry tool allows you to input customers questions for a specific order or inspection. You can manage all of your Customer Service Inquiries in once central location in the ISN and can “close” completed questions. You also can keep track of every ticket submitted. View the How-To video
Suggested Search replaces Drop Downs
We have replaced all of Agency drop downs in the ISN and replaced them with speedy suggest drop downs. These new style drop downs will help you locate an agency fast by just typing one part of the agency name. For example, if you know the agency is on Central street you can just type central. The ISN’s new Agency drop down will find and locate the agencies with Central in them and show you the list. We hope you enjoy the increased speed you will gain from the agency drop downs.
Updated Suggesting
We have updated all of the “suggesting” features in the ISN and are using a completely new method. This new suggest method is visually better, increasingly accurate and exceptionally fast. Our initial testers commented on the speed immediately! We are looking forward to your feedback on the faster suggest boxes!
Ability to Print a Signed Agreement
Clients can now download, print and view their signed agreement after they have executed their agreement online. This will appear to them after they have signed each agreement.
Calendar View for Orders (Week/Day)
Now the month view of an order is also shown/used in the week view and the day view. Previously all views were custom based on the sizing. Now, they all follow the template in the month view.
Google’s CDN (Content Delivery Network)
Using Google’s CDN is a simple and easy way to make your ISN faster. Your ISN becomes faster as a result of using common files that Google hosts. This means you are using Google’s resources to power part of the ISN creating faster load times. This can now be adjusted in the company settings (settings–>company)
Access to RecallChek Fax-in Form at All Times
The ISN has been updated to support a RecallChek form on any ISN order. To grab the form you must first enable the feature by clicking on Settings –> Office Settings –> RecallChek. Now, when you view an inspection using the little “Blue i” icon (the view inspection link). You will notice a new icon to download the RecallChek form. It will immediately download and place the PDF in your browser. This will give you immediate and constant access to the RecallChek forms.
Calendar on Today
This is now an option in the calendar options. When you view the month view calendar there is a checkbox at the top of the screen that allows you to have the system always “jump” to today when you are in month view.
Faxing Page Limit
The faxing page limit has been changed. You can now fax up to 12 pages instead of the previous limit of 4.
